In an ideal world every order we ship out would be perfect in every way, however we know from from time to time either we send out an incorrect item or you're simply not happy with an item when it arrives. Because of this we have a returns policy that lets you know, in addition to your statutory rights, how to go about returning goods to us that you aren't happy with.
WE OFFER 365 DAY RETURNS
You can return any item bought at Popgear to us up to a whole year of receipt and get a refund. You can return it because you simply don't like it, because it didn't fit, because of a manufacturing fault or because we sent an item in error. Simply return it to us at:
Popgear.com, 11 St George's Way, Leicester, LE1 1SH
and we'll sort out the refund. Please remember to enclose your contact details and why you are returning the item to us.
BEYOND OUR YEAR LONG GUARANTEE PERIOD...
Once the 365 day guarantee period has passed we cannot accept items back.
EXCEPTIONS TO RETURNS POLICY!
There are one or two exceptions to our returns policy. We are unable to accept a return and refund the money if the item has been sent back with the tags removed and without its original packaging. We aren't able to accept returned items that have clearly been worn and washed or are soiled or dirty. We can't accept items back that (in our opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should be returned with the original packaging.
PRINT YOUR RETURNS FORM
You can download one here!